Resolve Requests Faster
Give people the answers and next steps they need right away, reducing wait times and helping them reach the right outcome faster.
Built for your organization
AI conversational agents built for better customer experiences
Intelligent AI agents that engage customers at every stage of their journey, answer questions, solve problems, and take action, so your team can save time. Empower your team, and deliver faster, more personalized support at scale.
Aug 15 – Sep 13, 2026
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Total Sessions
468
+16%
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Total Interactions
1,270
+31%
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Fallback Rate
12.9%
−2.4 pts
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Recognition Rate
87.1%
+2.4 pts
Session Trends
Daily session volume
Recognition vs Fallback
Response success rate
- Recognition 87.1%
- Fallback 12.9%
Key benefits
24/7
Answers, even after hours
1 click
From question to next step
0
Guesses. Unsure answers go to your team
Configure
Make Your Agent Truly Yours
Shape how your agent speaks, what it knows, how it behaves, and where its boundaries are. Give it your knowledge, your brand voice, and your rules so every interaction feels like it came from your organization.
Sources
yourwebsite.com
Programs eligibility.pdf
Events.txt
Synced
Add the information your organization already uses—your website, PDFs, FAQs, policies, guides, and internal documents. When services, programs, products, or information change, update your knowledge base and keep your agent’s answers current.
Tone
Warm
Plain
Formal
Brief
Thank you for asking and for giving. Here is exactly the information that you need
Create distinct experiences for each brand, program, or service you manage. Customize the greeting, colors, logo, tone, and behavior so every agent feels like a natural extension of the organization it represents. Your brand, Your voice, A consistent experience every time.
Rules
- NEVER give medical, legal, or financial advice — direct users to qualified staff.
- ONLY when you genuinely cannot answer from the provided context, say so honestly and include the contact info below.
- Keep responses concise but helpful.
- Always reply in the language the user writes in.
You decide what your agent can and cannot do. Define what it should never attempt, what it shouldn’t say, and when it needs to stop and hand things over to a person. You set the rules. Your agent stays within them.
Correction
Do I need to bring anything to receive food assistance?
I don't have enough information about what's required. Please call our office for assistance.
You're welcome to visit! No ID or proof of income is needed. We recommend bringing reusable bags or a cart to help carry your groceries.
When your agent doesn’t have enough information to give a reliable answer, it can guide the person to your organization’s phone number instead of guessing.
And if an answer isn’t quite right, correct it. Fine-tune the response, add the missing information, and shape how your agent answers next time, make the experience better.
Embed code
<script src="https://bluejaysystems.ai/agent.js"
data-project-id="7c3e9a15-b2f8-4d61-a0e7-58d2f" async></script>Live on acme.org
Add your AI agent to your website with just one line of code. No complicated setup or website redesign needed. Simply copy, paste, and bring your agent to life, ready to assist visitors directly on your site.
One line of code. You're ready to go.
The conversation
More Resolved. Less Work. Every Language.
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Scale Without Growing Your Team
Handle busy periods and growing demand with 24/7 support, without needing to increase your team at the same pace.
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Handle More, With Less Work
Understand what people need, answer questions, and take the right action, reducing repetitive inquiries and freeing your team to focus on the work that matters.
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Support People in Their Language
Communicate across multiple languages so more people can get clear answers, find the right resources, and take the next step in the language they’re most comfortable using.
Actions
Turn every conversation into action
It does not just answer questions. It moves people forward.
When somebody is ready to take the next step, your agent recognises it and offers the right action at that moment:
- Book appointment
- Apply now
- Volunteer
- Donate
- Call us
- Get quote
- Open the right page
Nobody has to go hunting through your website. The next step arrives inside the conversation, chosen for what they actually need.
Fewer dead ends. Less searching. More people taking action.
Actions
Matched on multiple keywords.
Lead capture
Turn conversations into qualified leads
It knows when someone is worth following up with.
Your agent does not just answer questions. It notices when a conversation turns into real interest — and then it does something about it.
- 01 Asks the right follow-up questions
- 02 Works out whether they are a fit
- 03 Captures what your team needs to act
So you never end up with an anonymous chat log. You get a lead: name, phone number, email, what they need, and what they want to happen next.
More qualified leads. Less manual follow-up. More opportunities for your team to close.
Search name, email, phone…
All outcomes
Export CSV
| Name | Phone | Outcome | Captured | |
|---|---|---|---|---|
| Sara Lin | sara.lin@orbit.dev | 415-555-0182 | Rental Assistance | Sep 13 |
| Maria Lopez | mlopez@nimbus.io | 202-555-0142 | Volunteer applicant | Sep 13 |
| Priya Anand | priya@indielabs.co | 650-555-0146 | Emergency Food Assistance | Sep 12 |
| Diego Ortiz | diego@gridworks.mx | 852-555-0144 | Monthly Grocery Assistance | Sep 12 |
| Hana Park | hana@kobalt.studio | 831-555-0119 | Home Food Delivery | Sep 11 |
| Kai Tanaka | kai@horizon.studio | — | Not a fit | Sep 8 |
Analytics
See what’s working. Know what needs attention.
A clear view of what people need, and how they engage with your organisation.
Your dashboard turns conversations into something you can act on. It shows you:
- What people ask about most
- Which services draw the most interest
- Where people get stuck
- What they go on to do
- Total Sessions
- Total Interactions
- Fallback Rate %
- Recognition Rate %
Spot the trends, find the gaps, and see where to improve, so decisions are focused on on making world mission impacts based on real community needs.
Understand demand. Measure outcomes. Prove your impact.
Top Questions
Most frequently asked questions and response quality analysis.
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What are the food bank hours?
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¿Cuáles son los horarios del banco de alimentos?
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How do I apply for grocery assistance?
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Do I need documents for food assistance?
Top Questions by Frequency
Most asked questions ranked by count
Review
Know What Needs Your Attention
Every interaction is logged and searchable, so you don’t have to dig through hundreds that went smoothly.
If your agent doesn’t have enough information to give a confident answer, it directs the user to your organization’s phone number instead of guessing. That interaction is marked as a fallback, so your team can easily find it in the conversation log, improve the answer, and fine-tune how the agent should respond in your brand’s voice next time.
Every fallback becomes an opportunity to improve. Your agent gets smarter over time.
| Conversation | Date | Language | Status | Fallback | Time |
|---|---|---|---|---|---|
| Sep 13, 9:57 | EN | Abandoned | Fallback | 3m | |
Teach it the answer Tutoring runs Tuesday and Thursday, 3–5pm, grades 1–8… Saved once, it answers every version of this question from then on — in all languages. |
|||||
| ¿Dónde está la oficina de Mercer Street? | Sep 13, 2:24 | ES | Completed | — | 5m |
| Is the emergency shelter open tonight? | Sep 12, 23:34 | EN | Escalated | Fallback | 2m |
| ¿Necesito documentos para la despensa? | Sep 12, 7:17 | ES | Completed | — | 6m |
| How do I schedule an appointment? | Sep 11, 6:01 | EN | Active | — | 4m |
| ¿Ofrecen transporte a citas médicas? | Sep 11, 0:09 | ES | Completed | — | 3m |
| Can I volunteer on Saturdays? | Sep 10, 13:16 | EN | Completed | Fallback | 5m |
Showing 7 of 39
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Privacy
Your Data Stays Private and Protected
Your data stays secure, private, and out of public AI training pipelines. With clear privacy practices and role-based access controls, you decide who can access your information and how it’s used—keeping your organization in control of its most sensitive data.
Encrypted the whole way through
TLS 1.3 while it moves and AES-256 while it sits. A case note is protected from the moment somebody types it to the moment you delete it.
Secure Integrations
Verified permissions make sure users can only access the data they’re allowed to see. Agent cannot wander into a system you did not hand it.
Trained specifically with your brand
Your website, PDFs, and the internal documents answer your questions and nobody else’s. They are never pooled with other accounts, never used to improve anything outside yours.
Built-In Rate Limits
No single visitor can overwhelm your agent. Requests are automatically limited per visitor to help prevent abuse and keep your agent available and responsive for everyone.
Testimonials
What teams are saying
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[X]% fewer routine phone calls
“Our phones used to ring all day with the same questions about pantry hours and what to bring. Now the agent answers them instantly, in English and Spanish, and our staff can focus on the families in front of them.”
[Customer name] Executive Director, [Organization] -
[X]% more completed applications
“People used to give up halfway through our website. Now the agent walks them straight to the right application and books their appointment, even at 11pm on a Sunday.”
[Customer name] Program Manager, [Organization] -
[X] hours saved every week
“The conversation log shows us exactly where it fell back to our phone number. We fix the answer once, and it handles that question from then on. It gets better every week.”
[Customer name] Operations Director, [Organization]
Get started
Better experiences start with your next conversation
See how an AI agent can simplify your operations, reduce repetitive work, improve engagemnt, and give your team more time to focus on what matters most.
- Instant answers
- Less manual work
- More actions completed